To disconnect your Airtel broadband service, you have several options. Here’s a step-by-step guide to help you with the process:
1. Contact Airtel Customer Care
- Call Airtel Customer Support: You can call the Airtel broadband helpline at 121 or 198 (Airtel customers) or the toll-free number specific to your region.
- Request Disconnection: When connected, explain your request to disconnect your broadband service. You may be asked for details such as your account number, broadband number, and reasons for disconnection.
- Request a Service Ticket: Once you have made the request, ask for a service request number or ticket for future reference.
2. Use the Airtel Thanks App
- Open the Airtel Thanks App.
- Navigate to the Help & Support section.
- Select Broadband from the list of services.
- Search for disconnection or type in your disconnection request.
- Follow the instructions to submit a formal disconnection request.
3. Send an Email
- You can send an email to 121@in.airtel.com from your registered email address.
- Mention your broadband number, account details, and reason for disconnection.
- You should receive a response acknowledging your request, and they might follow up with further instructions.
4. Visit an Airtel Store
- If you prefer in-person assistance, visit the nearest Airtel store.
- Carry identification and account-related documents to process the request.
5. Pay Pending Bills
- Ensure all your outstanding bills are cleared to avoid issues during the disconnection process.
- Return any equipment (like modems or routers) provided by Airtel if applicable.